Refund Policy

We want you to live happily with the work you chose from Suraiyosaidovagallery. This policy explains when and how to request a refund for an original artwork or a signed print edition. Effective date: 2026-10-01.

Refund period

You may request a refund within 30 days of delivery.

The period is counted from the delivery date recorded by the carrier on your tracking.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Please keep the original crate, tube or protective packing until the refund period ends, and repack the work exactly as it arrived — unframed works should not be rolled, folded, taped or mounted before return.

Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

Please include photographs of the work and of the packaging if the reason is condition-related. Do not ship anything back before you receive our written return instructions.

Items damaged in transit or not as described

If a piece arrives damaged, or does not match the technique, dimensions or edition stated on its listing page, contact [email protected] with photos and we will arrange a replacement where possible or a refund.

Transit claims are also covered in our Shipping Policy.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

We do not issue refunds in cash or to a different card or account than the one used for the purchase.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

Suraiyosaidovagallery · [email protected] · · .